Understanding the Notification Center

DOCUMENTATIONOPENFRAMEPLATFORM UPDATESUSER EXPERIENCE

Phase 10 — Ongoing Operations · Step 1

Section

June 24, 2026

Published

Vladislav Marchenko

Vladislav Marchenko

Head Of Marketing

Understanding the Notification Center

Phase 10 — Ongoing Operations · OpenFrame Onboarding

The bell in the top-right corner is mission control for anything that needs your attention — Mingo asking permission, alerts firing, status changes. This guide covers what lives there and how to keep it from becoming noise.


Open it

Click the bell icon in the top navigation bar (a small dot on it means you have unread items). The Notification Center opens as a side panel with two tabs: New Notifications and Notifications History.


New Notifications

This is your live queue. The most common item you'll see is an Approval required card — that's Mingo asking permission to run an action you've gated in your guardrails (Phase 9). Each card lets you:

  • Show Command — expand to see exactly what Mingo wants to run before you decide.
  • Acknowledge / complete (the checkmark) — clear the item once you've handled it.

Use Complete All (top of the panel) to clear the whole queue at once when you've worked through everything.

Approval cards here are the same ones that appear in ticket chats (Phase 6). The Notification Center just gives you a single place to catch them, wherever they originated.


Control the noise

At the bottom of the panel are two toggles:

  • Show Notifications — show pop-up messages for new alerts as they arrive.
  • Desktop Notifications — notify you even when the OpenFrame tab is in the background, so you don't miss an approval while working elsewhere.

Tune these to your workflow. If you live in OpenFrame all day, in-app pop-ups may be enough; if you bounce between tools, turn on desktop notifications so a waiting approval doesn't stall automation.


Notifications History

Switch to the Notifications History tab for a searchable record of past notifications — handy for "did that approval go through?" or tracing a status change. Use the Search for Notification box to filter.

Retention: history is kept for 30 days, then permanently deleted. If you need a longer-lived record, the Logs page (Phase 9) and ticket history are your durable trail.


Quick checklist

  • Opened the bellNotification Center
  • Reviewed New Notifications and used Show Command before approving
  • Cleared items (checkmark) or Complete All
  • Set Show / Desktop Notifications to match how you work
  • Knew to check Notifications History (30-day retention) for past items

What's next

You know how to stay on top of what needs attention. Next, keep the agent itself healthy: Managing the OpenFrame Client — Updates & Recovery.


Based on OpenFrame v0.9.19. The Notification Center evolves between releases — what's in your console wins.

Vladislav Marchenko

Head Of Marketing

Hi all! My name is Vlad and I’ve been brought on to head the marketing team at Flamingo. Thankfully, this isn’t the first time I will be building a marketing department from scratch, so the experience should come in handy. Now it’s time to dive into the world of MSPs and find myself in this new world.

Related Content

Product Releases

Webinars

Case Studies

Blog Posts

Frequently Asked Questions

MSP AI Agents

Yes. In production MSP shops today, 10% to 25% of tickets close before a human opens them. Thread alone has processed 173 million tickets across 750-plus MSP partners at 96% triage accuracy, handing back 490,000-plus technician hours. Agents own the low-risk, high-volume work (password resets, MFA enrollment, known installs, onboarding and offboarding) and flag anything that touches production data or needs judgment for a human to take.
On a five-person desk, reported deployments show $78,000 to $130,000 in annual direct labor savings, roughly 30% fewer escalations, and 15% to 20% better SLA compliance. Broader MSP adoption data adds ticket handling time cut by 45% and five to 12 points of margin, all from reclaimed capacity rather than headcount cuts.

About OpenFrame

OpenFrame isn't built to plug into your stack. It replaces it. Instead of duct-taping a dozen tools together (RMM, MDM, SIEM, patching, remote access, each its own login and bill), we bundle it into one unified platform: RMM, MDM, monitoring, automation, remote access, patch management, security monitoring, and ticketing, plus built-in AI copilots. So "does it integrate with X?" usually means: you won't need X anymore.
Most platforms give you one piece and expect you to bolt the rest on. OpenFrame unifies the whole stack in one place, with AI copilots built in. Fewer logins, fewer bills, less duct tape.

IT Documentation

Hudu is IT documentation software that MSPs and internal IT teams use to centralize client documentation, network details, encrypted passwords, IT assets, and SOP runbooks in one searchable platform, so technicians find what they need without digging through scattered files.

Getting Started

“What I Shipped” is your monthly highlight reel. Each month you can post the work you're proud of — a feature, a document, a deal, a fix — with a short write-up and media. It's visible to the whole team, so everyone can see the impact you're making.

Content Operations

A single data model is one structured record that captures everything about a content idea - the core argument, the audience and its pain point, the proof points, the platform destinations, and the grading criteria - before anything gets written for distribution. Every output (LinkedIn post, blog article, short-form video, email) is a transformation of that one source record, so changing the source lets you regenerate every downstream format.
The minimum viable model has five fields: Core Argument (a one-sentence claim, not a topic), Audience Segment plus Pain Point (who is reading and the problem they arrive with), Proof Points (two or three concrete facts reused across every format), Platform Destinations (where it publishes and in what format), and Grading Criteria (the measurable definition of good the AI checks each draft against before a human sees it).

IT Glue Review

For established MSPs already running Kaseya, Autotask, or Datto RMM, yes. IT Glue is mature, deeply integrated, and highly rated at 4.6 on G2. Smaller shops often find the five-user minimum and onboarding fee push the cost past the value.

Password Management

The Provider Portal is a dashboard, launched in 2021, that lets MSPs create and manage multiple client organizations from one place. Provider Admins handle seats, groups, policies, and billing across every client tenant without logging into each account separately.