OpenFrame Case Studies.

Discover how MSPs are breaking free from vendor lock-in and slashing operational costs with OpenFrame.

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G2

g2.com

Capterra

capterra.com

TrustPilot

trustpilot.com

GetApp

getapp.com

Praesto

How Mingo Diagnosed a Days-Long Driver Issue in Minutes for Praesto

Matthias Kittok • Praesto

Owner

Our IT Guyz

Solo MSP Cleans Up Hundreds of Endpoints Across a 1,290-Device Fleet

Jay Contor • Our IT Guyz

Senior Engineer at Our IT Guyz

Tier 1 Consulting

How an MSSP Director Tests Agentic AI for Regulated Law Firms

Michael Crisafio • Tier 1 Consulting

Director

Mear Technology

Scottish MSP Discovers AI's Power and Limitations in RMM

Stephen Mears • Mear Technology

Founder

Hot Ash Studios

Hot Ash Studios Cuts Tool Sprawl with AI-Powered First-Line Support

Jeremy Jones • Hot Ash Studios

CEO

ITnoch

IT-noch Transforms from Traditional MSP to AI-Driven Architecture Firm with OpenFrame

Raymond Alexander • ITnoch

Founder & CEO

SecureTokens

Secure Tokens Commits to 100% Migration After Ditching Vendor Lock-In with OpenFrame

Stephen Garriques • SecureTokens

CEO & Founder

Black Rabbit Cyber

Black Rabbit Builds an MSSP Stack Without the Vendor Tax

Albert Guerra • Black Rabbit Cyber

Owner

Anevry, Inc.

Anevry Cuts Script Deployment Time and Boosts Team Efficiency with OpenFrame

Dave Haertel • Anevry, Inc.

Partner, Senior System Administrator

Try it. Break it.
Deploy it. Love it.

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Frequently Asked Questions

MSP AI Agents

Can AI Agents Really Close Tickets Without a Technician?

Yes. In production MSP shops today, 10% to 25% of tickets close before a human opens them. Thread alone has processed 173 million tickets across 750-plus MSP partners at 96% triage accuracy, handing back 490,000-plus technician hours. Agents own the low-risk, high-volume work (password resets, MFA enrollment, known installs, onboarding and offboarding) and flag anything that touches production data or needs judgment for a human to take.

How Much Can AI Agents Save an MSP?

On a five-person desk, reported deployments show $78,000 to $130,000 in annual direct labor savings, roughly 30% fewer escalations, and 15% to 20% better SLA compliance. Broader MSP adoption data adds ticket handling time cut by 45% and five to 12 points of margin, all from reclaimed capacity rather than headcount cuts.